Yes. Yes. If the product you think is in poor condition or has any anomaly you can report the problem within 7 calendar days from the day you receive the products. You can return the products you want and we will issue a new product.
For this we only ask you to notify us in writing by sending an email to firstname.lastname@example.org indicating the necessary information to locate the purchase and we will detail how to return it.
For these reasons, Sinthesis Salud will be responsible for collecting the products and / or exchanging them for the correct one, taking charge of the costs associated with this return and / or change. Contact our customer service team at email@example.com and we will detail how to return without any cost and in a very simple way.
How can I return a product?
Your return step by step
1. Inform us of your return
Send an email with the name of the order and the name of the person who made it and the cause of the return to the mail firstname.lastname@example.org. You will receive a response from the Sintheis Salud team, please do not continue with the return without receiving a response.
2. Prepare the package for the return
The product must be in the same state in which you received it, with the original packaging and label and in the same box. Include the return form correctly filled inside the package.
Send by the means that you prefer the package to the following address:
Synthesys de Salud Cuántica, S.L
C/Camí Real, 79
46500 Sagunto (Valencia)
VERY IMPORTANT: Keep the receipt of the shipment since in case of incident it is your voucher against possible claims. Otherwise, Sinthesis Salud is not responsible for the return.